Terms and Conditions at ctbhbrand.com

The following terms and conditions concern all products and other services provided by CTBH.

  • CTBH’s website or “CTBHbrand.com” and related services are made available to you in accordance with the following Terms & Conditions. Please read the terms & conditions carefully before placing any orders on CTBHbrand.com.
  • CTBH is a company registered in Denmark under registration number 40786007.
    If you have any comments about CTBH you can email us at contact@ctbhbrand.com
    All transactions carried out on the Site between CTBH and customers residing outside of Denmark are governed by the terms & conditions.
    We may modify the terms & conditions from time to time. Please read the terms & conditions and check back often. If you do not agree to any change to the terms & conditions, then you must immediately stop using the Site.

Ordering:

  • In order to make purchases on the Site you will be required to provide your personal details/personal information. You must provide your real name, phone number, e-mail address and other requested information as indicated.
    Furthermore, you will be required to provide payment details that you represent and can guarantee are valid and correct. You must confirm that you are the person referred to in the Billing information provided. The Site is available only to individuals and others who agrees to the terms and conditions of CTBH and who have been issued a valid credit/debit card by a bank acceptable to CTBH. When you place an order you authorise CTBH to process a charge or charges on your credit/debit card and the amount of the total purchase price for the merchandise which you purchase.
  • At CTBHbrand.com you can place your order securely and conveniently. However, all orders are subject to acceptance and availability. Please note that items in your shopping basket are not reserved until payment is finalized and may be purchased by other customers.

General:

  • All pictures should be seen as illustrations and cannot be guaranteed to reproduce the exact product appearance and characteristics. Moreover, due to individual materials in a product having been washed or used a different amount of times, the product may differ in appearance at the point of delivery and may change upon washing. CTBH is not obliged to provide a product that will reproduce the exact appearance of pictures on the website and takes no responsibility for products changing as a result of usage.
  • Whilst we try and ensure that all details, descriptions, stock and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price or stock availability of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
  • In the event of errors in the storage status, CTBH reserves the right to correct this. This means that if a product in CTBH’s assortment has been altered, withdrawn or otherwise is not available with respect to reasonable efforts, CTBH is not obliged to provide such a product even though the customer ordered the same.

Shipping & Return:

  • We offer free shipping in Denmark when you choose a delivery shop. For all other shipments please see the cost when ordering your product.
  • CTBH does not cover shipping costs if you wish to return a product.
  • We only offer shipping with GLS.
  • We accept payment by credit/debit card and process via Stripe.
  • Due to the fact that every item is handmade we have 14 days of production time and then we will ship your product. Normal delivery time with GLS is 1-3 working days.
  • We offer 14 days of full return, starting from the day of delivery. Should you, however, wish to cancel your order before delivery we will appreciate that you tell us as soon as possible since everything is handmade and it will be a great waste of time and fabric to produce a product you don’t wish to receive.
  • All return products must be shipped to:
    C.T.B.H, Lystrupvej 15, 3550 Slangerup, Danmark.
  • CTBH reserves the right to restrict multiple quantities of an item being shipped to any customer or postal address. Since every order from CTBH is handmade high demand may cause delay in production time or cancellation of orders if CTBH cannot produce them withing reasonable time. If payment has already been made for such a product, CTBH will refund as soon as possible, and within 30 days at the latest.
  • Should you wish to return a product it has to be returned unused and in the same packaging as delivery. Products which has been used, altered or damaged will not be refunded.

Contact:
If you have any questions, applause, complaints, advice or good ideas please don’t hesitate to reach out. We welcome it all. Please use the address below if you wish to get in contact. We will answer you asap!

contact@ctbhbrand.com